Reviews went missing and new reviews were blocked on many listings. Google is investigating
What changed
After days of complaints, Google confirmed it was investigating reports of reviews disappearing from local listings and listings being unable to get new reviews. Google said it would restore any reviews that were incorrectly removed. In at least one reported case, a listing's rating dropped to 0.
What to do
- Screenshot your review count and rating now so you have a record.
- If reviews vanished, post once in the Business Profile help community, then wait. Don't spam support.
- Keep serving customers and asking for reviews normally. Don't buy reviews to make up the gap.