Review appeals are taking longer than usual, and Google has no timeframe
What changed
On October 15 a Google team member posted in the Business Profile help community that, due to a high volume of review-related appeals, processing times are extended and Google cannot give a timeframe. Google asked owners not to create duplicate appeals.
What to do
- Do not file the same appeal twice. It will not speed things up.
- Check the status of your appeal in Google's review appeals tool instead.
- Reply to the fake or unfair review politely and factually while you wait, so customers see your side.